Effective Date: 04 July, 2024
At YouSmart, we strive to provide high-quality IoT products that enhance your smart living experience. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and our processes.
1. Returns
- Eligibility for Returns: You have 30 days from the date of purchase to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We also require the original receipt or proof of purchase.
- Non-Returnable Items: Certain items cannot be returned, including:
- Products purchased on clearance or during special sales.
- Gift cards or digital products.
- Items that have been damaged due to misuse or unauthorized repairs.
2. Return Process
To initiate a return, follow these steps:
- Contact Our Support Team: Email us at [email protected] with your order number, product details, and reason for the return.
- Receive a Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and further instructions.
- Ship the Product Back: Pack the item securely and send it back to the address provided, including the RA number on the package. You are responsible for the return shipping costs, unless the product is defective or you received the wrong item.
Note: We recommend using a trackable shipping service to ensure that we receive your returned item.
3. Refunds
Once your return is received and inspected, we will notify you about the status of your refund. If your return is approved, a refund will be processed as follows:
- Refund Method: Refunds will be credited back to your original method of payment. It may take 5-7 business days for the refund to appear on your account, depending on your payment provider.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are returned with signs of use, missing original packaging, or damaged parts).
- Shipping Fees: Original shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., defective item, incorrect product). If you receive a refund, the cost of return shipping may be deducted from your refund if applicable.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order details. Once your exchange is approved, we will provide instructions on how to proceed.
5. Cancellations
If you wish to cancel your order, please contact us as soon as possible at [email protected]. If the order has not yet been processed or shipped, we can cancel it and issue a full refund. If the order has already been shipped, you will need to follow the standard return process after receiving the product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We may ask for photos or videos to verify the issue. Upon verification, we will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please reach out to our customer support team:
📧 Email: [email protected]
📞 Phone: +88 01622 051555
🌐 Website: yousmart.promely.com
💬 WhatsApp: Start Chat
We are committed to providing a smooth and satisfactory experience for all our customers and will do our best to resolve any issues.
